Notice of Extended Warranty: With effect from 1st August 2018. All products purchased from this date will be subject to the warranty policy below. Purchases made prior to this date will be dealt with on an individual basis.
This warranty policy is relevant only to luminaires (‘Products’) sold under the brands of Saxby who are owned by Poole Lighting Limited (Company Number 4740426) (‘the Company’ ‘our’ ‘we’).
All Products are covered by a 1 or 2 year standard warranty (except for glass components which are excluded from any warranty). Additionally, some products are eligible for an extended warranty and to identify if your product could benefit from this please refer to our online warranty lists which can be downloaded below.
Our standard 1 year and 2 year warranties commence from the date that the new product is purchased from the authorised wholesaler or retailer. Extended warranties must be applied for within 90 days of purchase, extended warranty terms are as follows:
- 1 year standard warranty – This is offered on all clearance lines
- 2 year extended warranty – includes 1 year standard warranty plus a further 1 year
- 3 year extended warranty – includes 2 year standard warranty plus a further 1 year
- 5 year extended warranty – includes 2 year standard warranty plus a further 3 years
Please Note: This form needs to be filled in for each unique product code you purchase
Click here to download the full list of eligible products for extended warranty (Download)
PLEASE NOTE: You will need to attach either; a copy of your invoice, purchase order or receipt for proof of purchase. Without this we will be unable to complete your extended warranty registration application.
PLEASE NOTE: If the product is required to be fitted by a qualified electrician please supply either the NAPIT or NICEIC license number. Without this we will be unable to complete your extended warranty registration application. Plug and play products are exempt from this.
